Complaint Form

Client Complaint procedure

This is the form you should complete if you wish to make a complaint to Apex mkt Ltd. If you require assistance filling out this form, please contact our customer service representatives at [email protected].

Please complete this field on the screen and click on the “Submit Your Complaint” button below to submit your complaint immediately and automatically to Apex mkt Ltd. Please note that the Company reserves the right not to accept complaints submitted to it through any other means or methods (i.e. telephone, etc.).

Complete, up-to-date and accurate information is required for Apex mkt Ltd to investigate and assess your complaint. Please note that this complaint form is only indicative and not exhaustive. Apex mkt Ltd may require further information and/or clarification and/or evidence of your complaint. Also, Apex mkt Ltd will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice

Apex mkt Ltd Client Complaint Form

Fields marked with an asterisk (*) are mandatory.

I. Client Details

* First Name

* Last Name

* Account Number

* Email

II. Complaint Details

* Please provide a Summary of your complaint in the space provided below. Please try to justify the disputed amount and/or include details that will facilitate the Company in investigating your complaint

Message

Attaching files is available only for registered customers.

* When did the issue you are complaining about take place?

* Select date

* Have you communicated your complaint to Apex mkt Ltd and/or its associates?

Yes

Please provide details:

* Have you reported your complaint to any authority?

Yes

Please provide details:

* I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete

* I acknowledge that Apex mkt Ltd will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. The unique reference number should be used in all your future contact with the Company, the Mwali International Services Authority (M.I.S.A.) regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within six (6) weeks from the date of submitting your complaint. If the Complaint is more complex and takes longer than six (6) weeks to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. In case additional information is required, you shall be contacted by one of our officers. Please refer to the “Complaint Info'' page for further details on the issue.

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